:root{
  --bg:#0e1117;--bg2:#121824;--panel:#171d29;--line:rgba(255,255,255,.09);
  --line2:rgba(255,255,255,.16);--txt:#e8ecf3;--dim:#8a94a6;
  --brand:#4f7cff;--brand2:#7a4fff;--ok:#2ecc8f;--warn:#ffb547;--bad:#ff6b6b;--r:14px;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{background:var(--bg);color:var(--txt);
  font:15.5px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  -webkit-font-smoothing:antialiased}
h1,h2,h3{margin:0;line-height:1.2;letter-spacing:-.02em}
p{margin:0}
button{font:inherit;cursor:pointer;border:0;border-radius:10px}
input,textarea,select{font:inherit;width:100%;background:#0d131b;color:var(--txt);
  border:1px solid var(--line);border-radius:10px;padding:11px 13px}
input:focus,textarea:focus,select:focus{outline:0;border-color:var(--brand)}
textarea{resize:vertical;line-height:1.55}

.btn{background:linear-gradient(135deg,var(--brand),var(--brand2));color:#fff;
  font-weight:650;padding:11px 20px;display:inline-flex;align-items:center;gap:8px;
  justify-content:center;transition:transform .15s,opacity .15s}
.btn:hover{transform:translateY(-1px)}
.btn:disabled{opacity:.5;cursor:not-allowed;transform:none}
.chip{background:transparent;border:1px solid var(--line2);color:var(--dim);
  padding:8px 14px;font-size:13.5px}
.chip:hover{color:var(--txt);border-color:var(--brand)}
.chip.alt{border-color:var(--brand);color:#a9c4ff}
.linkbtn{background:none;color:var(--dim);font-size:13.5px;padding:4px}
.linkbtn:hover{color:var(--txt)}

/* gate */
.gate{min-height:100vh;display:grid;place-items:center;padding:22px}
.gate[hidden]{display:none}
.gate-card{max-width:430px;background:var(--panel);border:1px solid var(--line);
  border-radius:18px;padding:30px;text-align:center}
.gate-card h1{font-size:22px;margin:16px 0 10px}
.gate-card p{color:var(--dim);font-size:15px}
.how{text-align:left;color:var(--dim);font-size:14.5px;margin:18px 0;padding-left:20px}
.how li{margin-bottom:7px}
.how strong{color:var(--txt)}
.gate-card .btn{width:100%;margin-top:6px}
.tiny{font-size:12.5px;color:#5f7089;margin-top:14px}
.brand{display:inline-flex;align-items:center;gap:9px;font-weight:750;font-size:17px;justify-content:center}
.brand svg{width:22px;height:22px;color:var(--brand)}
.brand em{font-style:normal;color:var(--brand)}
.brand.sm{font-size:15.5px}
.brand.sm svg{width:19px;height:19px}

/* shell */
#app[hidden]{display:none}
.top{position:sticky;top:0;z-index:20;background:rgba(14,17,23,.94);
  backdrop-filter:blur(12px);border-bottom:1px solid var(--line);padding:12px 18px 0}
.tabs{display:flex;gap:4px;overflow-x:auto;margin-top:12px;scrollbar-width:none}
.tabs::-webkit-scrollbar{display:none}
.tabs button{background:transparent;color:var(--dim);padding:10px 14px;border-radius:0;
  border-bottom:2px solid transparent;white-space:nowrap;font-size:14.5px;position:relative}
.tabs button.on{color:var(--txt);border-bottom-color:var(--brand);font-weight:620}
.dot{width:7px;height:7px;border-radius:50%;background:var(--bad);display:inline-block;margin-left:5px}
.wrap{max-width:820px;margin:0 auto;padding:22px 18px 90px}
.view[hidden]{display:none}
h2{font-size:21px;margin-bottom:6px}
.sub{color:var(--dim);font-size:14.5px;margin-bottom:18px}

/* home */
.hero{text-align:center;padding:14px 0 22px}
.hero h1{font-size:clamp(23px,4.6vw,31px);margin-bottom:18px}
.searchbar input{padding:14px 16px;font-size:16px;border-radius:12px}
.qres{margin-top:10px;text-align:left;background:var(--panel);border:1px solid var(--line);
  border-radius:12px;overflow:hidden}
.qres a{display:block;padding:12px 15px;border-bottom:1px solid var(--line);color:var(--txt);
  cursor:pointer;font-size:14.5px}
.qres a:last-child{border-bottom:0}
.qres a:hover{background:#1b2330}
.qres small{display:block;color:var(--dim);font-size:12.8px;margin-top:2px}
.quick{display:flex;flex-wrap:wrap;gap:8px;justify-content:center;margin-bottom:22px}
.quick button{background:var(--panel);border:1px solid var(--line);color:var(--dim);
  padding:8px 14px;font-size:13.5px}
.quick button:hover{color:var(--txt);border-color:var(--brand)}
.cards2{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:20px}
.bigcard{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);
  padding:20px;text-align:left;color:var(--txt);transition:border-color .15s,transform .15s}
.bigcard:hover{border-color:var(--brand);transform:translateY(-2px)}
.bigcard b{display:block;font-size:16px;margin-bottom:6px}
.bigcard span{color:var(--dim);font-size:14px}
.warn{background:rgba(255,181,71,.07);border:1px solid rgba(255,181,71,.25);
  border-radius:11px;padding:13px 16px;font-size:14px;color:#e6cfa0;text-align:center}

/* lists */
.list{display:flex;flex-direction:column;gap:10px;margin-top:14px}
.item{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);
  padding:16px 18px;cursor:pointer;transition:border-color .15s}
.item:hover{border-color:var(--line2)}
.item h3{font-size:15.5px;margin-bottom:4px}
.item p{color:var(--dim);font-size:14px}
.item .meta{display:flex;gap:10px;align-items:center;margin-top:9px;flex-wrap:wrap}
.tag{font-size:11.5px;padding:3px 9px;border-radius:20px;border:1px solid var(--line2);color:var(--dim)}
.tag.st-open{border-color:#8a6d1f;color:#e0b957}
.tag.st-answered{border-color:#1f6d4a;color:#5fd3a0}
.tag.st-awaiting_user{border-color:#8a4f1f;color:#e0955a}
.tag.st-resolved,.tag.st-closed{border-color:var(--line2);color:var(--dim)}
.tag.ref{font-family:ui-monospace,Menlo,monospace;color:#9fc0ff;border-color:#2f4a66}
.filters{display:flex;gap:10px;margin-top:12px}
.filters select{width:auto;min-width:150px}
.empty{color:var(--dim);text-align:center;padding:44px 20px}

/* article */
.back{background:none;color:var(--dim);padding:6px 0;margin-bottom:14px;font-size:14px}
.back:hover{color:var(--txt)}
.article h1{font-size:25px;margin-bottom:10px}
.article h3{font-size:17px;margin:24px 0 9px;color:#cddcf0}
.article p{margin-bottom:12px;color:#c3ccda}
.article ul{margin:0 0 14px;padding-left:22px;color:#c3ccda}
.article li{margin-bottom:6px}
.article strong{color:var(--txt)}
.helpful{display:flex;gap:9px;align-items:center;flex-wrap:wrap;
  margin-top:28px;padding-top:20px;border-top:1px solid var(--line);color:var(--dim);font-size:14px}

/* thread */
.thead{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);
  padding:16px 18px;margin-bottom:14px}
.thead h2{font-size:17px;margin-bottom:8px}
.formdata{background:#101722;border:1px solid var(--line);border-radius:12px;
  padding:14px 17px;margin-bottom:14px;font-size:14px}
.formdata div{display:flex;gap:10px;padding:4px 0}
.formdata .k{color:var(--dim);min-width:150px}
.thread{display:flex;flex-direction:column;gap:12px;margin-bottom:18px}
.msg{padding:14px 16px;border-radius:13px;max-width:88%;font-size:14.5px;white-space:pre-wrap;
  word-break:break-word}
.msg.user{background:linear-gradient(135deg,var(--brand),var(--brand2));color:#fff;align-self:flex-end;
  border-bottom-right-radius:5px}
.msg.staff{background:var(--panel);border:1px solid var(--line);border-bottom-left-radius:5px}
.msg .who{display:block;font-size:11.8px;opacity:.75;margin-bottom:5px;font-weight:600}
.replybox{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:15px}
.row{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:11px;flex-wrap:wrap}
.count{font-size:12.5px;color:#5f7089}

/* new */
.cats{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.cats button{background:var(--panel);border:1px solid var(--line);color:var(--txt);
  padding:16px;text-align:left;font-size:14.5px;transition:border-color .15s}
.cats button:hover{border-color:var(--brand)}
.chosen{background:#101722;border:1px solid var(--line);border-radius:11px;
  padding:12px 15px;margin-bottom:16px;font-size:14.5px}
#ticketForm label{display:block;margin-bottom:14px;font-size:14px;color:var(--dim)}
#ticketForm label input,#ticketForm label textarea,#ticketForm label select{margin-top:6px}
.req{color:var(--bad)}
.err{margin-top:12px;color:var(--bad);font-size:14px}
.created{background:rgba(46,204,143,.08);border:1px solid rgba(46,204,143,.3);
  border-radius:var(--r);padding:24px;text-align:center}
.created h2{color:var(--ok);margin-bottom:10px}
.created code{display:inline-block;background:#0d131b;border:1px solid var(--line);
  border-radius:9px;padding:9px 16px;font-size:18px;margin:12px 0;color:#9fc0ff;
  font-family:ui-monospace,Menlo,monospace;letter-spacing:.05em}
.created p{color:var(--dim);font-size:14.5px}

/* status */
.st{display:flex;justify-content:space-between;align-items:center;gap:12px;
  background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:15px 18px}
.st b{font-size:15px;font-weight:600}
.st .pill{display:inline-flex;align-items:center;gap:7px;font-size:13.5px;color:var(--dim)}
.st .led{width:9px;height:9px;border-radius:50%}
.led.operational{background:var(--ok)}
.led.degraded,.led.partial{background:var(--warn)}
.led.down{background:var(--bad)}
.led.maintenance{background:var(--brand)}
.st small{display:block;color:var(--dim);font-size:12.8px;margin-top:3px}

.foot{max-width:820px;margin:0 auto;padding:18px;display:flex;justify-content:space-between;
  align-items:center;color:#5f7089;font-size:13px;border-top:1px solid var(--line)}
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:#1b2836;
  border:1px solid var(--line2);padding:12px 20px;border-radius:11px;z-index:80;font-size:14.5px;
  box-shadow:0 10px 34px rgba(0,0,0,.5)}
.toast.bad{border-color:var(--bad);color:#ffc9c9}
.toast.good{border-color:var(--ok)}
.toast[hidden]{display:none}

@media(max-width:640px){
  .cards2,.cats{grid-template-columns:1fr}
  .msg{max-width:96%}
  .filters{flex-direction:column}
  .filters select{width:100%}
}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}